Store Policies and more
Packaging, Shipping, Pickups, Payments and Returns
packaging: We love the simplicity of tucking your special piece into a simple muslin pouch; use it to store your jewelry, as a "catch-all" in your purse or filled with lavender as a sachet. note: we use/reuse/recycle our packing materials. payments: We accept credit card and all other types of PayPal payments; you don't need a paypal account to utilize this service; items are shipped within 7 days of confirmed payment. we will communicate any delays via email or telephone. shipping/handling: Shipping and handling charges are based upon your total at checkout, standard shipping is via USPS priority mail, with delivery confirmation. See additional COVID 19 shipping info here. Mailing insurance is recommended, and can be quoted as an additional cost to you. State sales tax is collected at checkout, where applicable. SEE OUR COVID 2021 PAGE for CURRENT shipping updates. Standard overnight shipping charges start at $35.95, contact us in advance of your order for this and additional expedited options. ·Shipments to CANADA are now open for a flat fee of US $25.00 for shipments via USPS Priority Mail International with no tracking. Contact us for rates and delivery times on a trackable method of shipment such as Fedex. Customs duties are the responsibility of the purchaser. returns: 7 days* will do it! We want you to be thrilled with your purchase or we will refund your purchase. CONTACT us via email prior to returning any items within 7 days of receipt of your purchase and we will start the process. Keep in mind shipping and handling charges are non-refundable and that customers will be responsible for all shipping and reshipping charges on any exchange. Ensure all items to be returned are unworn and in original packaging; Please send your package, including a copy of your invoice via a prepaid, insured, traceable method to ensure a safe and documented delivery. Let us know if we can help you in this process! Special orders, personalized and final sale items are not returnable.*unless otherwize noted in description of product materials we use: Metals used in our designs include sterling silver, argentium sterling silver, silver fill, silver plate, 14 kt gold, 14 kt gold fill, brass and copper. note: we only use sterling silver, 14 kt gf and 14 kt ear wires and chains unless otherwise noted in product description. While all of our semi precious stones/beads are of the highest quality we prefer those with small inclusions and color variances as it lends additional interest to the pieces. wear/care: All precious metals may develop a patina or tarnish (black or brown) with wear (or sometimes without), that includes gold, platinum and sterling silver and many base metals. why? air, the environment and your individual body chemistry are all contributors. treat your jewelry with care and you'll find you are rewarded with many years of enjoyable wear. should your piece need to be 'brought back to life', we will rejuvenate your treasured piece for a small fee. contact us for timing and pricing. photos: While the website photos are representative of each piece, individual color monitors vary and the actual colors of stones are often more vibrant and alive.